Frequently Asked Questions

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Most common repairs, such as screen or battery replacements, are completed the same day. If parts need to be ordered, we’ll inform you of the estimated turnaround time before starting.

Yes. We use genuine parts where available or high-quality OEM-equivalent parts to ensure reliability and performance.

Absolutely. All repairs come with a 90-day warranty covering parts and workmanship (excluding accidental damage).

Yes, we do our best to repair water- and liquid-damaged devices. Success depends on the extent of the damage, and we’ll assess the device before proceeding.

We repair iPhones, Samsung phones, MacBooks, Windows laptops, gaming consoles, and more. If you’re unsure, feel free to contact us.

Walk-ins are welcome, but we recommend booking a repair online to ensure faster service and availability.

Yes. We take data privacy seriously. Repairs are performed carefully, and your personal data remains secure. We still recommend backing up your device before repair.

If a repair isn’t possible or isn’t cost-effective, we’ll let you know upfront. In most cases, no repair means no charge for the service.

Pricing depends on the device and issue. We provide transparent quotes before starting, with no hidden fees.

Yes. We repair PlayStation, Xbox, and other gaming consoles, including HDMI port issues, overheating, and power problems

Yes. We provide data recovery services for phones, laptops, and storage devices, depending on the damage level.

Yes. Devices that won’t power on often have battery, charging, or motherboard issues, which we can diagnose and repair.

We’re located at 399 Mount Eden Road, Mount Eden, Auckland 1024, serving customers across Auckland.

Yes. Many repairs are completed within a few hours, depending on parts availability and repair complexity.

We accept EFTPOS, cash, and online payments. You can also make payments directly through our website.

Yes. We repair many older and discontinued models, subject to parts availability.

Yes. We serve customers from across Auckland, and many clients travel to us for our fast, reliable service.

We focus on fast turnaround times, honest pricing, skilled technicians, and a 90-day warranty on all repairs.

You can call us on 027 827 0003, email info@therepairlab.co.nz, or visit our store during business hours.