Name: The Repair Lab
Address: G04/428 Dominion Road, Mount Eden, Auckland, 1024, NZ
Telephone: 027 827 0003
Price range: $$

Question 1

How long does a typical repair take?

Accepted Answer

Most common repairs, such as screen or battery replacements, are completed the same day. If parts need to be ordered, we'll inform you of the estimated turnaround time before starting.

Question 2

Do you use genuine or high-quality parts?

Accepted Answer

Yes. We use genuine parts where available or high-quality OEM-equivalent parts to ensure reliability and performance.

Question 3

Do you offer a warranty on repairs?

Accepted Answer

Absolutely. All repairs come with a 90-day warranty covering parts and workmanship, excluding accidental damage.

Question 4

Do you repair water-damaged devices?

Accepted Answer

Yes, we do our best to repair water- and liquid-damaged devices. Success depends on the extent of the damage, and we'll assess the device before proceeding.

Question 5

What devices do you repair?

Accepted Answer

We repair iPhones, Samsung phones, MacBooks, Windows laptops, gaming consoles, and more. If you're unsure, feel free to contact us.

Question 6

Do I need to book an appointment?

Accepted Answer

Walk-ins are welcome, but we recommend booking a repair online to ensure faster service and availability.

Question 7

Will my data be safe during the repair?

Accepted Answer

Yes. We take data privacy seriously. Repairs are performed carefully, and your personal data remains secure. We still recommend backing up your device before repair.

Question 8

What if my device can't be repaired?

Accepted Answer

If a repair isn't possible or isn't cost-effective, we'll let you know upfront. In most cases, no repair means no charge for the service.

Question 9

How much will my repair cost?

Accepted Answer

Pricing depends on the device and issue. We provide transparent quotes before starting, with no hidden fees.

Question 10

Do you repair gaming consoles?

Accepted Answer

Yes. We repair PlayStation, Xbox, and other gaming consoles, including HDMI port issues, overheating, and power problems.

Question 11

Do you offer data recovery services?

Accepted Answer

Yes. We provide data recovery services for phones, laptops, and storage devices, depending on the damage level.

Question 12

Can you repair devices that won't turn on?

Accepted Answer

Yes. Devices that won't power on often have battery, charging, or motherboard issues, which we can diagnose and repair.

Question 13

Where are you located?

Accepted Answer

We're located at G04/428 Dominion Road, Mount Eden, Auckland 1024, serving customers across Auckland.

Question 14

Do you offer same-day repairs?

Accepted Answer

Yes. Many repairs are completed within a few hours, depending on parts availability and repair complexity.

Question 15

What payment methods do you accept?

Accepted Answer

We accept EFTPOS, cash, and online payments. You can also make payments directly through our website.

Question 16

Do you repair older or discontinued models?

Accepted Answer

Yes. We repair many older and discontinued models, subject to parts availability.

Question 17

Do you service areas outside Mount Eden?

Accepted Answer

Yes. We serve customers from across Auckland, and many clients travel to us for our fast, reliable service.

Question 18

What makes The Repair Lab different?

Accepted Answer

We focus on fast turnaround times, honest pricing, skilled technicians, and a 90-day warranty on all repairs.

Question 19

How can I contact you?

Accepted Answer

You can call us on 027 827 0003, email info@therepairlab.co.nz, or visit our store during business hours.

Question 20

Do you provide WINZ quotes?

Accepted Answer

Yes. WINZ quotes are available. Contact us or visit the store with your device details and we can prepare the information needed for your quote.

Question 21

Should I back up my device before repair?

Accepted Answer

We recommend backing up your device whenever possible before any repair. If your device is not working, ask our team about data recovery or backup options.

Question 22

What happens if parts are not in stock?

Accepted Answer

If a required part is not in stock, we will confirm availability, price, and expected delivery time before ordering or starting the repair.

Frequently Asked Questions

Frequently Asked Questions

Ready to Get Your Device Fixed?