PLAYSTATION 5 REPAIRS
No picture, no power, or shutting down mid-game? Most PS5 faults come down to a damaged HDMI port or a cooling system that needs proper liquid metal service, and both are repairable. We diagnose every console free before quoting.
Free diagnosis, an upfront quote, and a 90-day parts and labour warranty on every console repair.
The single most common PS5 fault we see. The HDMI port sits on the edge of the board and takes the force whenever a cable is knocked or the console is moved while plugged in. The port is replaceable at board level, so the console itself is almost never the problem.
A PS5 that beeps once and dies, or shows no light at all, is usually a power supply or board-level power fault. We test the PSU separately from the board rather than replacing parts on a guess.
The PS5 uses liquid metal rather than conventional thermal paste, and it needs to be reapplied correctly. We strip, clean and re-apply it properly, which is what stops the shutdowns returning a month later.
A PS5 that suddenly sounds like a hairdryer usually has a dust-choked heatsink. A full internal clean is inexpensive and restores normal fan behaviour.
Discs that spin but never load, or that refuse to eject, are typically a laser or belt fault inside the drive assembly. Both are repairable on the disc edition.
Your character moving on its own is a worn analogue stick module, not a software fault. We replace the module, which is a permanent fix rather than a recalibration that lasts a fortnight.
The HDMI port is a small connector soldered to the edge of the mainboard. It carries every video signal the console produces, and it is the part most exposed to physical force. Trip over the cable, or move the console while it is plugged in, and the port bends before anything else gives way.
Because the damage is confined to that connector, the rest of the console is usually untouched. Replacing the port restores the console to full working order, with your storage, games and saved data exactly as you left them.
The work itself is micro-soldering: the old port is removed with hot air, the pads are cleaned and inspected for lifted traces, and a new port is fitted and tested. It is precise work, which is why most shops send these consoles away rather than repair them.
Drop the console in with its power cable. You do not need to bring controllers, discs or the stand unless the fault involves them.
G04/428 Dominion Road, Mount Eden, Auckland 1024
027 827 0003
Mon–Fri: 9am–6pm
Sat–Sun: 10am–5pm
Almost certainly not. No picture on a PS5 is usually a damaged HDMI port, which is a component on the edge of the board rather than the board itself. We replace the port using micro-soldering and test the console across resolutions before you collect it.
Walk in to our Mount Eden store or call us for a free quote. Most repairs completed same-day with our 90-day warranty.
